Frequently asked questions
What is Vopho?
At Vopho we design and select lamps and decorative pieces that combine a modern style with timeless elegance. Each item is designed to bring warmth, personality, and comfort to your home, always taking care of quality and details.
Do you offer free shipping?
Yes, all our orders include free shipping within Spain. There are no minimums or hidden conditions: we believe receiving your order should be as simple and pleasant as choosing it.
How long does it take for my order to arrive?
Most shipments arrive within 3 to 7 business days, Monday through Saturday. As soon as we prepare your order and hand it over to the courier company, you will receive a tracking link so you can see its journey to your door.
Do you ship internationally?
For now, we only ship within Spain. We want to ensure the best possible local experience. If we expand to other countries in the future, we will announce it to our community first.
What is your return policy?
Was it not what you expected? No problem. You have 60 days from delivery to return your items. Write to us at info@vopho.com and we will guide you through the process.
How long do refunds take?
Once we accept your return, the refund is usually processed within 7 business days. Please note that your bank may need a little longer to reflect it on your statement.
Do you accept exchanges?
Yes, of course. If you prefer to exchange an item for another, let us know at info@vopho.com and we will help you find the right option.
What payment methods do you accept?
At Vopho we accept Visa, Mastercard, Maestro, American Express, PayPal, Apple Pay, and Google Pay. All transactions are processed with SSL encryption to ensure maximum security.
Is my personal and payment information secure?
Absolutely. Protecting your privacy and data is a priority for us. Vopho never stores your sensitive information and the entire payment process is secure.
What do I do if my order has not arrived?
The first step is to check the tracking link we sent you by email at the time of shipment. If more than 7 business days have passed and your order still hasn't arrived, write to us at info@vopho.com and we will investigate immediately.
What happens if I receive a damaged product?
We are very sorry if something arrives in poor condition. Please send us an email at info@vopho.com with a brief description and, if possible, a photo. We will send you a replacement or refund your money, whichever you prefer.
Can I update or cancel my order?
If your order has not yet been shipped, it may be possible to modify or cancel it. Contact us as soon as possible after making the purchase and we will do our best to help you.
Need more help?
We are here for you. Write to us anytime at info@vopho.com and our team will be happy to assist you.
At Vopho, we want you to enjoy both the shopping process and the atmosphere you will create at home with our lamps.